Frequently asked questions

How to book a psychic reading?


Our most popular service to search for and book via our website is those searching for a tarot reading/psychic reading. Click the menu icon labelled "Bookings > Psychic Services" Select the service you would like to book (Please read the full description before booking, if you require support, email us) Click "Book Now" (Select date & time of choice) Complete your personal details Enter coupon if applicable and redeem before checkout *It is the responsibility of the client to read and understand our witchy T&Cs prior to booking




How to shop online with us!


Our online shop has an extensive range of witchcraft supplies including spell candles, herbs, magick oils, bathroom spells like bathbombs, hoodoo crafts and soo much more! Please take a look around all areas of our website prior to confirming your order. All of our items that are made by Spellbound Shop Witches are crafted with the most pure intent for their use. If you require any further guidance than displayed product description listed, please email contact us, we will be more than happy to help. This will provide a greater confidence in what we do and what we make prior to purchasing. Shop by categories and or related items, you can search our online shop with a easy to use search function. If you do not find what you are looking for or we are out of stock please get in touch so we can help you. In order to redeem vouchers/coupons/discount codes etc these must be entered whilst viewing your basket /cart page, this is done before progressing to checkout.




How to complete checkout?


Once you have checked your order and entered any discount codes etc you shall now be able to confirm you shipping country including local postcode update. Please ensure you enter the first part of your postcode in the link where country is listed below "subtotal". This will enable those local to Spellbound Shop to receive our Witchy Prime Delivery service. (see other FAQ heading to see more about our same day delivery) Enter your shipping address Select delivery method OPTIONS AVAILABLE -Witchy Prime Delivery (Same day locally T&Cs apply) -Click & Collect -Postal Delivery UK -International Delivery Enter Payment Method (Our payment methods available are secure with SSL/Stripe/Paypal) Billing Address check all details entered are correct Review & Confirm Order check our T&Cs prior to confirming your order if you would like to be apart of our subscription news letters, updates and latest offers tick the box




What payment methods do we accept?


We accept all major UK Debit and Credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay and Google Pay We do not accept cheque or reservations of any item or services without payments confirmed.




Personal Data Compliance


We are compliant with "ico.org" in who are the independant goverment body who In our data-driven world, are more important than ever to know who is using your personal data, and why. It’s your right to be informed about how organisations are using your data, even if it happens behind the scenes. This includes understanding how people use your data to target you with social media adverts. If you would like find out more please visit their website https://ico.org.uk/your-data-matters/be-data-aware/ If you have any questions about your data and how we use this at Spellbound Gloucester Ltd please feel free to email us at spellboundshopgloucester@gmail.com




Witchy Prime Delivery


We offer a service to local customers to our store at 5 College Street, Gloucester, GL1 2NE. This service is provided to customers who are located in postcodes GL1 - GL2 - GL3 - GL4 Monday -Friday. (NEW) NOW AVAILABLE GL50 - GL51 GL14 - GL15- GL16 - GL17 This service is to provide the best level of customers excellence in delivering your online orders the same day to these postcodes. So this service is sustainable we charge a £1.99 fee for same day delivery. Orders must be submitted before close of business the same day to be sure you receive your order. *minimum order of £15.00* (Close of business is 1pm however can change under the discretion of the director of Spellbound Gloucester Ltd) We reserve the right to suspend or refuse same day delivery at any time. Postcodes and days for this service can be changed at our own discretion. In order to receive this service you must complete the following steps: Shop Online; Click Your Witchy Basket; Select Shipping Country; Input the first part of your qualifying postcode for example, "GL1"; Click Update; Select the drop down and choose Same Day Delivery (costed at £1.99); Proceed to checkout. As with most delivery services, we would ask you put notes on your orders online for the delivery person to be sure your order is delivered in a satisfactory way. For example; "If unavailable leave with neighbour"




Where can I park in Gloucester?


We reccomend using a local car park in Gloucester, named Westgate Street Car Park. It is a 5 minuet walk from here to our shop situated on College Street. Here is a link to more information; https://www.gloucester.gov.uk/parking-transport-and-streets/parking/gloucester-car-parks/westgate/